Refund policy
At SMARTYREFURB, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
1. Return Period
Customers may request a return within 30 days of receiving the product.
To be eligible for a return, the item must:
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Be in the same condition as received
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Not be intentionally damaged or modified
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Include all original accessories and packaging
2. Non-Returnable Items
The following items may not be eligible for return:
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Products damaged due to misuse, accidents, or unauthorized repairs
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Items returned without original accessories
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Products returned after the 30-day return window
3. Defective or Damaged Products
If your item arrives defective or damaged, please contact us within 48 hours of delivery with photos and a description of the issue.
We will arrange a replacement, repair, or full refund, depending on the situation.
4. Return Process
To start a return, contact our support team with your order number and reason for the return.
Once approved:
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We will provide return instructions.
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Ship the product back using the provided instructions.
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After we receive and inspect the item, your refund will be processed.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days, depending on your payment provider
6. Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping fees are generally non-refundable unless the return is due to our error.
7. Exchanges
If you wish to exchange a product for a different item, please contact our support team and we will assist you with the process.
8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
SMARTYREFURB Support
Email: support@smartyrefurb.com
Phone: +1 202 434 4432
